Privacy Policy Overview For Canada

Your privacy is important to us. This Privacy Policy explains how 5estrellashotel collects, uses, and safeguards your personal information when you interact with our mindful attention services.

Information We Collect

We collect only the information necessary to provide and improve our mindfulness services for you.

• Personal contact details, such as your name, address, email, and phone number, collected when you communicate or sign up.
• Details you provide through forms, feedback, or service requests, including sessions booked and preferences indicated.
• Technical data, such as device information, IP address, browser type, and access times, to help improve the website experience.
• Records of communication between you and our team, to ensure high service quality and support continuity.

How We Use Your Information

Information collected is used to provide, improve, and personalize your experience with our mindfulness services.

• To process session bookings, respond to requests, and deliver relevant mindfulness resources.
• To ensure service quality by analyzing technical data for performance improvements and troubleshooting.
• To keep you informed about important updates, policy changes, or new mindfulness offerings, where permitted.
• To remain compliant with Canadian privacy laws by keeping accurate records and ensuring your data’s security.

Legal Basis For Processing

We only process your personal information as allowed under Canadian law and with your clear consent.

Lawful bases include your direct consent (for example, when you sign up), contractual necessity (to deliver booked sessions), and compliance with legal obligations. We do not use your personal information for unrelated or unauthorized purposes.

Information Sharing

Your personal information is never sold. Sharing is limited to necessary service delivery and legal requirements.

• Service providers assisting with communication, scheduling, or IT support, all bound by explicit confidentiality agreements.
• Legal authorities, when disclosure is required by applicable Canadian law, regulation, subpoena, or court order.
• Aggregated, anonymized reports for internal evaluation and service improvement, never revealing your identity.

Data Security

We implement up-to-date security measures to prevent unauthorized access, alteration, or misuse of your personal data. This includes technical safeguards, access controls, and regular policy reviews. While we strive to ensure high standards, no system is immune to breaches, so we encourage you to maintain secure practices.

Your Rights

You have specific rights regarding your personal information under Canadian law.

• Request access to the personal information we hold about you, subject to identity verification.
• Request correction of inaccurate or incomplete personal information in our records.
• Withdraw consent or request deletion of your data, within the limits of applicable laws and service requirements.
• Request information about how your information is processed, stored, and protected by our team.

Use Of Cookies

To improve your online experience, our site uses cookies and similar technologies, which you may manage via your browser.

See Cookie Policy See Cookie Policy

Contact Us

For any questions about your privacy or to exercise your rights, contact our team using the details below.

Policy Changes And Updates

This policy may be updated to reflect new regulations, technologies, or service changes. We will post updates here as needed and encourage review.